Introduction
Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.
Information We Collect
When you place an order or interact with our website, we may collect the following information:
How We Use Your Information
We use your information to:
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share it only with:
E.g. delivery partners, payment processors — to fulfill your order
If required by law
Data Security
We take reasonable steps to protect your personal data from unauthorized access, misuse, or loss. Payments are securely handled by trusted payment gateways and not stored on our servers.
Cookies
Our website uses cookies to improve your browsing experience. Cookies help us remember your preferences and track website performance. You can manage or disable cookies in your browser settings.
Your Rights
You have the right to:
Access or Update
Access or update your personal information
Request Deletion
Request deletion of your data (subject to order history and legal requirements)
Opt Out
Opt out of marketing communications
Return Policy
We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.
To be eligible for a return:
- • The item must be unused and in its original packaging.
- • You must provide the receipt or proof of purchase.
To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how and where to send the item.
Note: Items returned without prior authorization will not be accepted.
Replacement Policy
If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with photos/videos as proof.
Once we receive and inspect the returned item, we will confirm the eligibility for a replacement.
If approved, a replacement will be delivered within 7-10 business days.
Note: Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.
Refund Policy
After we receive and inspect your return, we'll notify you via email or message regarding the status of your refund.
If approved:
- • Your refund will be credited automatically to your original method of payment within 10 business days.
- • You will receive a confirmation once the refund is issued.
Please note:
- • Your bank or credit card provider may take additional time to reflect the refund in your account.
- • Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item).
Shipping Policy
We aim to dispatch all orders promptly and deliver them within the estimated time frame.
Shipping Charges:
- • Shipping fees (if applicable) will be calculated and displayed at checkout.
- • Free shipping may be available on select items or order values.
Account Deletion
To request deletion of your account and associated data:
- Send an email to support@deliverywala.in
- Use the subject line: "Account Deletion Request"
- Include your registered phone number or email for verification
- Our team will process your request within 7 business days
Warning: Account deletion is permanent and irreversible. All your data, order history, and saved preferences will be permanently removed.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
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